Submit a question or complaint

From Financial Consumer Agency of Canada

Please note that our normal response time is 8 business days.

Should you wish to speak with a representative from our Consumer Information Center, please call 1-866-461-3222 (toll-free) from Monday to Friday, 8:30 a.m. to 5:00 p.m. EST

FCAC does not resolve individual disputes and does not provide redress or compensation. To resolve a complaint, you must contact your financial institution.

We thank you for your understanding.

* Mandatory fields

First name

Last name

Telephone number

Country

If you are a merchant or stakeholder, please include the name of your company

Preferred language

Please indicate the financial entity with which you have a complaint or enquiry

Financial Institution

Did you find the name of your organization in the Financial entity list?

By choosing undisclosed for your Financial institution, you may be limiting the information that FCAC can provide to you.