Submit a question or enquiry

Thank you for contacting the Financial Consumer Agency of Canada (FCAC). Please note that we have received your submission.

Our response time is 8 business days. If you wish to speak with an information officer, we invite you to contact our Consumer Information Center:

Telephone: 1-866-461-FCAC (3222)
Teletypewriter (TTY): 1-866-914-6097

If you sent us documents or additional information to add to your file, please note that we will contact you only if we require further information.

If you have a problem with your bank (or other federally regulated financial entity), you’ll need to file a complaint with them directly. FCAC cannot resolve your complaint, but it can help you understand your bank’s complaint process and guide you through the steps. For more information, you may wish to visit FCAC’s Filing a complaint about financial products and services - Canada.ca.

The information you provide will help FCAC:

Identify issues that may affect financial consumers.
Monitor if a federally regulated financial entity is following financial consumer protection measures.
Strengthen the financial literacy of Canadians.

To learn more about FCAC, please visit Financial Consumer Agency of Canada - Canada.ca.